Carolina Pines set the gold standard for what it means to be patient centric.

HARTSVILLE, SC (April 13, 2026) – Carolina Pines Regional Medical Center (CPRMC or Carolina Pines) has been recognized by Reputation, a global leader in reputation experience management, with its prestigious 800 Award.

One of the highest reputational management achievements attainable, Reputation’s 800 Award highlights those organizations that put customer experience at the very core of their strategy and are driven by the voice of the customer to succeed.

Locations that win the 800 Award consistently collect, understand, and apply any and all feedback so that they can make data-driven decisions to ensure that the customer – or in Carolina Pine’s case, primarily the patient – will have the best possible experience. The hospital was joined by four of its service lines as 800 Award winners – Carolina Pines Medical Group - Primary Care; Renew - The Med Spa at Carolina Pines Medical Group; Carolina Pines Medical Group – Nephrology; and Carolina Pines Medical Group - Urology.

"Being named a Reputation 800 Award winner is a powerful validation of our goal to deliver clinical excellence while making those human connections that resonate with every patient we serve," said Dr. Brian Sponseller, CEO of Carolina Pines Regional Medical Center. "This honor shows that when you listen to your patients and empower your staff, you can deliver exceptional outcomes and experiences."

To determine 800 Award honorees, Reputation pulls a list of the Reputation Scores for every business location on the Reputation platform. Those honored have achieved a score of 800 or higher due to their focus on high customer satisfaction throughout the past year.

The reputation score is calculated on a 1,000-point scale, where 1,000 is the highest possible rating on the scale, and 100 is the lowest. A score of 800 or above is considered very impressive. A score of 900 is achieved by less than 3% of participating organizations.

For 2025, CPRMC tallied a score of 839, a significant increase over its 2022 score of 528, which reflects the hospital’s concerted efforts over the past three years to improve patient experiences, encourage reviews, and proactively engage with reviewers.

“We congratulate Carolina Pines on its dedication to prioritizing patient satisfaction over the past year, as evidenced by the 800 Award honors given to both of its hospital campuses,” said Kristi Melani, Chief Marketing Officer at Reputation. “A high Reputation Score reflects consistent engagement, responsiveness, and operational discipline, all centered around a powerful reputation performance engine."

The Reputation Score is a proprietary tool that measures review sentiment, volume, spread, recency, response, and length, along with brand reach and health, social engagement, business listing accuracy, and search impressions. Reputation collects reviews from a myriad of sites, including Google and Facebook, as well as healthcare-specific platforms such as Healthgrades and WebMD.

For more information, please visit reputation.com/800-award.

About Carolina Pines Regional Medical Center

As part of the ScionHealth network of hospitals, Carolina Pines Regional Medical Center (CPRMC) provides high-quality healthcare services to the people of several counties in northeastern South Carolina. Patients have come to rely on our experienced, skilled staff and physicians to provide them with the highest level of care and compassion. Through the facilities on our campus, including a 116-bed acute care hospital and an adjoining medical office building, we provide comprehensive services with two things in mind: the care and comfort of our patients. Learn more about CPRMC at www.cprmc.com/about.

About Reputation

Reputation is the only platform that empowers companies to fulfill their brand promise by measuring, managing, and scaling their reputation performance in real-time, everywhere. Functioning as a business’ eyes and ears in the spaces where customers talk, post, review, and recommend, Reputation AI-powered product stack analyzes vast amounts of public and private feedback data to uncover predictive insights for companies to act on, and improve their online reputations. Visit reputation.com to learn more.